Keith scored 5 / 5 on 10/10/2017
Excellent hotel for its service and value for money. Wonderful location with great food and drinks.
Robert scored 4 / 5 on 09/08/2016
We were very happy with our stay - and the food was good too!
John scored 1 / 5 on 04/02/2016
We found the hotel very comfortable and the food was good. Also the staff were helpful.
However, we are currently disputing an additional charge of â‚¬20.00 which was added to our account without any explanation. Basically, on checking in we informed staff at the check- in that we would be eating with a group in the hotel.
When we checked out on Sunday we were presented with a bill for â‚¬ 107.80, (as distinct from â‚¬ 87.80). I informed the desk that this was incorrect. However, they assured me that this amount would not be put through our account until the matter was resolved. However, when my husband contacted the bank on Monday, we were informed that this amount, (â‚¬107.80) had in fact been put through for payment without our authorisation.
I rang the hotel several times since and finally this evening spoke with a gentleman, Adam, who informed me that the meal we were served was more expensive than the meal included on the Lidl break and that, thereby, we incurred an additional charge of â‚¬ 20.00.
However, we were not informed by the hotel at any stage that we would incur an additional charge. If we had been aware that we would incur an additional charge, we would not have eaten with the group. While Adam agreed that we should have been informed of this additional charge at check in, he does not feel obliged to refund the additional charge of â‚¬ 20.00.
Our stay, therefore, at the Riverside Park Hotel, was very disappointing.
We regularly use Lidl hotel breaks and have found them very satisfactory and very good value and have recommended them to our friends.
Sta scored 2 / 5 on 28/10/2015
Below average. ..good size rooms, but need to be painted, and bathroom renovated.
Bygone scored 5 / 5 on 14/08/2015
On our arrival we were met by an extremely helpful member of staff and we found that all the staff were very courteous and helpful.
The rooms were very clean and tidy and and spacious.
We had a family room but found out later that we could have had, an interconnecting room which would have suited us better but, on the whole we had a very enjoyable stay and we would return again. Thanks a mill.
Marion scored 3 / 5 on 20/07/2015
Top class manager breakfast very good,dinner fair. Hotel needs more cleaning staff as hotel needs a good dusting and polishing.A full time person is needed on reception .Nice hotel but run on a few staff
Sanziana scored 3 / 5 on 05/05/2015
The hotel is very nicely situated, and the staff very friendly.
What bothered me was the reservation from your website did not reach the hotel, so they were unaware of our arrival. This made them give us the special needs room, which was fine except for the uncomfortable bathroom.
All in all, the hotel deserves 4/5 stars, but the reservation through your website... 1 star.
John scored 4 / 5 on 31/12/2013
Very nice hotel and great location, the staff were very friendly and helpful. Has everything you need in one no need to go outside the hotel. Food was very nice and prices not over the top. Would recommend to everyone.
Ger scored 4 / 5 on 22/09/2013
Had a very nice break
Rooms lay out very nice with plenty of space
Hotel staff very helpfull
Nick scored 5 / 5 on 07/09/2013
Excellent hotel, would recommend it.....great value
Eddie scored 4 / 5 on 24/07/2013
We had a really lovely time at the Riverside Hotel Macroom .The staff are very helpful and the service excellent . The food is a treat to enjoy presented beautifully.
I would recommend this hotel for its location between Cork and Kerry and friendliness.
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