50 scored 3 / 5 on 08/11/2017
Nice hotel friendly staff, room old fashioned but fine. Excellent play room available but sadly no DVDs working in it. The pool was lovely but the changing area badly needs updating.
Coco scored 4 / 5 on 27/07/2017
Hi, stayed at this hotel for a 1 night stay a week ago and would definitely stay here again and recommend it. From the moment we checked in we were made feel so welcome, the lady at reception, Christine was so pleasant and helpful. We ate in the hotel bar that evening, we really enjoyed our meal, beautifully presented and tasty and a good price point, very nice waiter also. The hotel has a lovely garden out front, so nice to sit in and enjoy. It is just a 10 min max walk from the town of Ballina which has plenty to suit everyone, for families the town playground is about a 5 min stroll from the hotel, a lovely playground and walking area. The sea side town of Enniscrone is about a 15 min drive, very nice if the weather is in your favour. This hotel also has a pool but we didn't get to use this as we just didn't have the time so I cannot comment on that facility. The room was lovely, nice and clean, very comfortable beds, good shower, I think we were in the re furbished part of the hotel it looked newer than some other parts of the hotel. Live music in the bar that evening, very enjoyable. Had a good breakfast the next morning, a buffet style breakfast. This hotel is located in a very quiet area so very peaceful. Overall we had a great stay and as I said at the beginning of the review we will definitely stay here again. The only negative thing that I can say about this hotel is there was a tour bus parked at the front of the hotel which was directly below our window so as that tour was leaving early in the morning, approx. 8.30am there was a lot of noise from 7.45am onwards both from the bus and the people travelling on that bus which unfortunately woke us up. I noticed on a stroll the previous evening that there is a large car park belonging to the hotel about a 2 minute walk from the hotel, perhaps the tour buses could park here overnight and pick up there passengers at the entrance to the hotel rather than having a tour bus leaving its engine running outside the hotel for 45 minutes and which in turn wakes other hotel guests up. I know 7.45am is not extremely early but as a mother of a 3 year old I don't get lie ins very often so on this occasion I was not overly happy to get a 7.45 wake up call. Prehaps ask for a room at the back of the hotel which should eliminate this problem.
Mela193 scored 4 / 5 on 26/07/2017
Nice family hotel in a quiet setting, friendly staff. Great base to visit the beautiful area. Breakfast could be better. We would stay there again!
Mickey scored 3 / 5 on 31/01/2017
We stayed at The Twin Trees hotel last weekend (end Jan 2017). Family of five along with my elderly parents.
Really enjoyed our stay here.
Fine big spacious, warm and clean room.
All staff were extremely friendly, polite, helpful and courteous from the receptionist, to leisure centre, to bar and accommodation.
Lovely pool, sauna, steam room and Jacuzzi although changing rooms a little dated. Some of the hotel has been modernised and some still a little old fashioned.
Great location with a beautifully cascaded river running alongside the hotel and a ten minute walk to the town centre alongside the picturesque River Moy.
Good value for money.
Joseph scored 4 / 5 on 27/09/2016
The hotel was warm, the staff were friendly and the breakfast was excellent with a wonderful view of the river. Our visit was short but we would return again.
Kim scored 4 / 5 on 03/09/2016
The Hotel Leisure Club was very nice, so we availed of the swimming pool every day. The location is very good too: nice and quite, but still very close to the town center. The staff was very friendly and Breakfast and Dinner were good. Although the dining room could be a bit warmer as it was a bit chilly, especially in the morning.
Aga scored 1 / 5 on 25/11/2015
Worst hotel I have ever been to. I informed the hotel about my dietary requirements while booking my stay and again while checking in. We were sat down for dinner in a busy, loud bar even though there was a restaurant room. When we asked to be moved somewhere we could hear each other and enjoy our meal the manager was arrogant and not a bit helpful. When I said again I was vegan and dont need regular menu the cheeky Indian looking waiter told me I could only have one dish- no choice whatsoever. Then he brought me a meal containing eggs, butter and cheese- nowhere close to vegan. I ended up starving. We felt unwelcome due to the managers and waiters attitude and their lack of consideration towards guests needs. Not to mention dirty towels, half of the lights were not working, the room wasnt heated enough to feel comfortable and the corridoors were just freezing. Wont ever be back
Gillian scored 5 / 5 on 03/11/2015
had a very enjoyable stay at the Twin Trees. Hotel staff friendly and helpful, food very enjoyable. Leisure facilities were great for families. Would stay again!
Morgan scored 5 / 5 on 14/10/2015
Excellent hotel. Staff are very friendly and very helpful. Every effort is made to make you stay relaxed and enjoyable. Excellent leisure facilities. Excellent food. Located on the quiet outskirts of Ballina town however shops, pubs and restaurants are all within walking distance. Well worth a visit. Already looking forward to another visit.
Mags scored 5 / 5 on 07/08/2015
Lovely hotel. Very friendly and helpful staff. A very pleasant and peaceful stay :)
Frances scored 3 / 5 on 23/03/2015
We had a lovely big room with plenty of storage space and big comfy bed. Shower / bathroom good size well lit and clean. No facial tissues orother vanity packs supplied just soap and shower jel. Littel things like that make it special. The corridors on way to room are narrow, a bit dark and smell a bit stale. this could do with a revamp as its off puttting.
Breakfast was very basic esp on 1st morning as there were few guests staying. Choice of cereal, fruit juice, and full cooked breakfast no offer of anything different. There were no yougurts, fresh fruit, danish pastries or any different breads, cold meats or cheese. The dining room was not open this I understand as it was out of season but the down side of this was when we went to go in the bar for a drink later the smell of food was overpowering. We just found it disgusting and could not sit in it.
The leisure center is also in need of a revamp. Showers and changing areas esp. Jacussi was not working and the sauna temp was very poor.
The staff were very wellcoming, friendly and helpfull.
It is no where near 5* rating more like mediocre 3* Except for the new rooms the rest is in need of refurbishing.
Kg scored 4 / 5 on 01/10/2013
Very friendly staff, good quality bar food, overall I would say a positive experience and value for money.
Tessa scored 4 / 5 on 11/05/2013
Hotel has a lovely setting, staff friendly. rooms fine, breakfast v good. No complaints would recommend this hotel to others!
Tweetie scored 3 / 5 on 06/05/2013
Stayed here in May 2013 Nice hotel but bedroom was very dated and not very warm could definitely do with a revamp Receptionists were very friendly and nice Overall it was fine but would prefer if bedroom was in a better condition
Mand12 scored 5 / 5 on 03/04/2013
a lovely family friendly hotel. Rooms nice & clean staff extremely friendly and food was excellent.
Teresa scored 4 / 5 on 26/11/2012
very nice hotel very good breakfast and really friendly staff
Julie scored 2 / 5 on 25/05/2012
We were a family of 2 adults and 3 children, Stayed here in May12, found the room to be nice not modern or maybe we just got the old part of the hotel. The restaurant we found was unsatisfactory took ages to get our food. Food standard were very basic. We unfortunately were kept awake with a wedding party until 3am. Wouldn t rush to come back here.
Marnik scored 3 / 5 on 13/04/2012
Very nice hotel with lovely grounds. Family room spacious and Staff very friendly
Grainne scored 4 / 5 on 21/02/2012
The downhill hotel in Ballina was lovely we stayed there during mid term break with our kids the staff were very nice helpful & efficent. I would recommend the hotel to families as they had a kids dvd every night in a room beside reception with a babysitter and the family rooms were spacious & clean. I would suggest that they just put some toys in there too as children dont always want to watch videos. I would certainly go back! for the price it was great
Reviewer51418455 scored 4 / 5 on 04/01/2012
Lovely friendly hotel. Their system did not take note of our Family Request 2 adults & 2 Children and had us booked for just 2 adults. But very helpful staff. Hotel a bit musty in parts - but lovely place to visit.
Gavin scored 5 / 5 on 03/01/2012
Very clean, attentive and helpful reception staff. Good breakfast (only complaint was that the coffee was cold). Very well maintained grounds. *5 stars*
Shellie scored 2 / 5 on 18/10/2011
The staff at the hotel are exceptionally welcoming and friendly. The facilities at the leisure centre were not great, the changing rooms are in desperate need of an upgrade. The shower in the bedroom was extremely old and the water pressure was terrible.
Fuip scored 4 / 5 on 03/10/2011
Great rooms, friendly staff, convenient location, lots to do...my only gripe is that breakfast staff were a little loud and shouted at each other from across tables. You could even hear them in the kitchen shouting at each other. However, they were very extremely friendly.
Vera scored 5 / 5 on 14/08/2010
From Vera and Joe.
BEAUTIFUL HOTEL, STAFF FRIENDLY AND HELPFULL. VERY DIFFICULT FOR US TO LOCATE THE HOTEL. BADLY SIGN POSTED. FOOD TOP OF HOUSE. HIGHLY RECOMENDED. NIGHT TIME ENTERTAINMENT NEEDS TO BE ADDED. WILL RETURN AND RECOMMEND.
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